FAQs

Frequently Asked Questions

✈️ Shipping & Delivery

1. Do you ship worldwide?

Yes, we offer international shipping to most destinations worldwide. Shipping rates and delivery times will be calculated at checkout.

2. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery times vary based on your location, generally taking between 7 to 15 business days after dispatch.

3. Are there any customs duties or taxes?

International orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the customer's responsibility.

???? Tracking Your Order

4. How can I track my package?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.

5. My tracking number is not updating. Is something wrong?

Tracking information can sometimes take 2-5 business days to update in the carrier's system after the tracking link is generated. If it has been longer than 5 business days, please reach out to us.

???? Returns & Refunds

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition that you received them to qualify for a return.

7. How do I initiate a return or exchange?

To start a return or exchange, please contact our support team at stanleyandcooperaccessories@gmail.com with your order details and the reason for the return.

8. When will I get my refund?

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed automatically back to your original payment method within 5-7 business days.

???? Payment Methods

9. What payment options do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay securely through our checkout gate.

10. Is my payment information secure?

Absolutely. Our store is hosted on Shopify, and all transactions are encrypted using secure SSL technology to protect your personal and financial data.

???? Still Need Help?

If you couldn't find the answer to your question, feel free to drop us a line at stanleyandcooperaccessories@gmail.com. We reply within 24-48 hours.